All this data will be lost in time, like tears in rain.

Last night, about an hour after I finished working a longer than average Monday shift, I opened up Plex to finish watching an episode of Night Court that I had started the day before, and I waited. I waited some more. Then I waited a tiny bit longer.

After a while, I realized that Plex wasn’t going to load my video, and I went into troubleshooting mode- it took me less than a minute to realize that I couldn’t connect into my little NAS in any way- not through a web browser or a shell program. A NAS, for you non-techie folks, is network-attached storage. It’s basically a little computer with a bunch of disks that holds a bunch of my crap. In my case, I had been using it as a storage location off my main computer for everything that needed long-term storage- photographs, important documents, and more.

A moment later and I’d gone to investigate the machine physically- all the lights were solid except one drive light which was rapidly blinking. I let it sit that way for a few minutes, and when I saw no change at all, I tried the usual thing- turning it off and on again. The fans spun up for a second, then the power light started flashing blue and the drive lights all went amber.

Cue the frantic Google research to figure out what the hell just happened, and a short while later I was certain that it was completely dead. There was a design flaw in the Atom chips used in this particular model, and they burn up and stop working over time. Like Roy Batty, my little data robot had always had a finite life-span.

It is not lost on me that my NAS died the night before World Backup Day.

It’s my own fault, I suppose- I had been contemplating upgrading to a newer model for a while, and I guess my little NAS got jealous. It pulled a full Ophelia and basically just jumped in the nearest river.

I am, of course, kidding. This demise was foretold years ago– I just didn’t know it until yesterday because Synology is garbage at notifying their customers of fatal design flaws. The frustrating part of all this for me is that because of the world’s Pandemical issues, it’s a little bit harder to get the replacements that I need to get back up and running. I’ve ordered the main piece that I need- a new host body for my disks. With a little luck, I’ll have it within a week.

My data, on the other hand- that’s a big question for me. It should be ok- the drives were RAIDed so that they protect against data loss. In theory, I should just be able to plug them right into the new console when it arrives and pick up where I left off. The settings, user profiles, and the like will probably need to be set up from scratch, but my data should be safe.

If, for some reason, the drives are scrambled and the drives are unreadable, then I’m still not completely dead because I back up EVERYTHING. I’ve been burned before. In September of 2003, my Windows XP machine crashed and burned. It was bad, people, really bad. I lost nearly sixty gig of personal data. Old photographs, e-mail correspondence- things I will never recover. That crash is why I don’t use Windows for a personal machine anymore. (Well, one of the reasons, at any rate.)

Ever since then, I’ve been fastidious (and perhaps even a little paranoid) about backing my shit up. Each of the volumes on my NAS is synced to a cloud backup service- all my personal data, the photos from trips to 28 countries, the video files stored in my Plex server, and most importantly the music.

Most especially the music.

I lost some of my music collection in The Great Crash of ’03 and ever since then I’ve been hypervigilant. My music collection is, unarguably, the most important data on my machine, and it’s stored in no less than five different places around the world. I will not lose the music again.

So that’s where I am now- waiting patiently for the new shell to put my drives in. The Ezri to host my symbiont now that Jadzia is gone. (I’m kidding again; I did not name my Synology after a Trill, but now that I’ve made the joke, I’m madly tempted to name the new one Ezri.)

Have you ever lost important data to a computer crash? What did you do?

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Let’s call this an Appendix, for the technically minded folks who may be curious about some of the technology discussed in this post. Here are two quick notes:

  • The failed NAS is a Synology DS415+. The flaw was in the Atom chips used by that model. I’ve chosen to replace it with a DS918+. While the DS918+ has the same number of drive bays, it will have eight times as much RAM and built-in support for a virtual machine, which I’m excited to play with. And before you ask why I’m not going to FreeNAS and playing with ZFS – while ZFS is undeniably awesome, building my own kit is expensive and time-consuming and it has no interest for me now. I used to assemble Frankenstein-computers from pieces-parts when I was younger. Nowadays, I slave over a hot server all day at work, and when I’m off work I don’t want to tinker. I just don’t.

  • I use a variety of backup systems for my data, but the two most important ones are designated as most important because they’re off-site. If my apartment were to fall into a sinkhole right now, my data would still exist in the cloud. (And let’s face it, that happens a lot in Florida for some reason, almost like we’re on a Hellmouth.) There are several great backup services out there, so do your research. I personally use Backblaze for my main computer and Backblaze’s B2 Buckets for the individual volumes of my NAS. I’ve had Crashplan in the past, and the Java app was unwieldy. I find Backblaze to be simpler to use and leaner on my computer.

A brief history of my early digital life.

As far back as I can remember, Dad always got us into whatever the latest and greatest technology happened to be.

In 1980, we had a Tandy Color Computer (TRS-80) model one, with a whopping 4k. We even had a newfangled data cassette drive, so that we could record and play back programs off audiocassette. 

Back in the 1980s, there were computer magazines that had programs in the back that you could type in to make your computer do something. I’ll never forget the time that I was typing in a four-page BASIC program and I ran out of memory… Dad always said he meant to get the upgrade to 16k, but he never did get around to the upgrade.

1980 was also the year I talked Dad into getting us an Atari 2600 so I could play Berzerk. At least I think I talked him into it. It’s entirely possible he wanted it just as much as I did because I distinctly remember waking up from a sound sleep late one night to find Dad hunched over the controller, guiding Pac-Man through his dot-filled maze in the dim glow of the tv screen.

In the same time period, we also had a TI-994a, which had some program cartridges you could slide in on the right side. We had a couple of game cartridges and one or two other programs that I never paid much attention to.  There was one music program cartridge that played a jaunty little tune when you locked it into place, and I loved that thing even though all I ever did with it was slide it in to hear the song.

Dad also had a knack for getting us into trial services. Between the years of 1983 and 1986, Knight-Ridder and AT&T piloted an interconnected videotex machine called Viewtron in homes in South Florida. Dad was fascinated and immediately signed us up. This consisted of a box that you plugged into your tv with a little wireless chiclet keyboard (a big deal back then!,) and it dialed into a set of servers. There was weather, shopping, a digital dictionary and encyclopedia, and an early “CB Chat” system. I remember using it to research reports and projects for school, but the part I loved the most was the chat system.  Viewtron was ahead of its time, with all kinds of services that we take for granted now, and it folded after just a few years.

Flash forward to 1984, and Dad once again signed us up for something new and exciting- our family was charter subscribers to the new Prodigy dial-up service. Some of my earliest uses of something like e-mail were done in the message boards on this service, and I made my first “Internet friends” during this era. Alas, I lost touch with all of them when we left Prodigy a few years later, but it was still an interesting time.

In 1986, I got the first computer that was just mine- a Commodore 128. I used it for word processing, to write reports, and I dialed into BBSes with it, but mostly I used it to play games, and I loved that it used the same type of joystick as the Atari 2600. To this day, I still prefer one stick and one button for my gaming- the newer game consoles have far too many sticks and buttons and I can’t ever remember which one of the eight or ten buttons does which action.

My brother had an Atari computer in his room, an Atari 800 I think, and each of us spent time running a BBS on our respective machines for a while.  A BBS is a Bulletin Board System, and these were popular when computers used separate modems to dial out on a telephone line.  Most BBS setups had message boards, some games which were called Doors for some reason, and a few other things.  Some allowed the sharing of files, and some were set up as multi-node, which meant you could have multiple people connected and those people could talk to each other- this was an expensive setup because each node required its own phone line.  Another early feature of BBS life was FIDOnet, an early form of long distance messaging where the FIDOnet nodes would call one another and messages would be sent from node to node to reach users across long distances.   I loved running a BBS in the early 1980s, partly because I loved that sense of community, and partly because I loved being able to jump in and chat with whoever happened to be on my computer at the time.

Here we are, more than three decades (and dozens of new computer systems) later, on what would have been Dad’s 81st birthday. He used to say that he wished he would have paid more attention and learned more technology when we had all those computers in the house all those years ago, but I think he did just fine. 

I started a new job about two months ago, doing some pretty neat stuff with a great technology company, and I can’t help but wonder if my life would have taken a very different path if Dad hadn’t encouraged my fascination with technology so much over the years.  

What was your first computer?